PRIVACY & SAFETY

At Sangraha Vernacular Centered Design Foundation, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.

Sangraha Vernacular Centered Design Foundation collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security.

When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.

The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

TERMS & CONDITIONS

  • This website is owned and operated by Sangraha Vernacular Centered Design Foundation with registered office G-1206, Sushant Lok 2, Sector 57, Gurgaon, 122011, Haryana. Sangraha Vernacular Centered Design Foundation reserves the right to change these terms as and when required at its discretion. 

  • If you have an account on our website, you shall be responsible for maintaining its confidentiality. Incase you provide any information which is untrue, inaccurate, not current or incomplete, we shall have the right to indefinitely suspend or terminate your membership here. 

  • All products are checked, screened and assured by us to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.

  • The prices and availability of products are subject to change without prior notice at the sole discretion of Sangraha Vernacular Centered Design Foundation

  • Request for cancellations of orders once placed shall not be entertained.

  • We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.

  • If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by us for re-delivery shall be claimed from the user placing the order.

  • Sangraha Vernacular Centered Design Foundation will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the ones to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.

  • Sangraha Vernacular Centered Design Foundation shall not entertain any complaints after 7 days, once the order is delivered.

  • Customers must provide full, accurate and legible information in the order form.

  • All credit card payments must be authorized online.

  • Custom duties and other levies in destination country are the responsibility of the customer. The prices do not include duties for any country.

  • While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes.

  • A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.

  • All items offered are subjected to availability at the time of placing your order.

  • All transactions are subject to Gurgaon (Haryana, India) jurisdiction only.

  • Designs and prices are subject to changes without notice.

  • If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email: experience@sangrahaatelier.com and should wait for a written clarification before using the service.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Indemnification

You agree to defend, indemnify and hold Sangraha Vernacular Centered Design Foundation and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.

Applicable Law

By visiting sangraha.org.in, you agree that the laws of India, under the jurisdiction of the Gurgaon, Haryana, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and sangraha.org.in or its affiliates.

Disputes

Any dispute relating in any way to your visit to sangraha.org.in or to products you purchase through Ikatindia.com shall be submitted to confidential arbitration in Gurgaon, India, except that, to the extent you have in any manner violated or threatened to violate Sangraha Vernacular Centered Design Foundation)'s intellectual property rights, Sangraha Vernacular Centered Design Foundation may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

RETURN & EXCHANGE POLICY

Before you return a Sangraha Vernacular Centered Design Foundation services/ product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in Lucknow, resulting in each product being unique and celebrates the differences. In spite of variables, at Sangraha Vernacular Centered Design Foundation we stand behind the quality of our service/ products and we will refund if you are not satisfied for any reason. Please read below our return & exchange policies before you return any item. 

Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • No returns/ refund will be made for goods purchased under discount or promotion schemes or Sangraha Sab Tera products, only exchanges may be entertained conditionally.

​Exchange Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • If you would like to request an exchange please write to us at experience@sangrahaatelier.com

  • Items which are to be exchanged need to be sent to the addresses given below within 7 days of receiving the goods. 

  • Sangraha Vernacular Centered Design Foundation will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong color or size). Shipping charges for the replacement will not be billed to the customer.

  • The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has be paid by the customer.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

For all returns, please ship to the following address:
Sangraha Vernacular Centered Design Foundation
19/370, Indira Nagar, Lucknow-226016
Contact: +91 522 4331560

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

Exchange will be done in the following cases:

  • Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.

  • Genuine quality issues.

  • In case Sangraha Vernacular Centered Design Foundation discovers that a wrong item has been shipped to you. 

Refunds will be done in the following cases:

  • Packages lost in transit.

  • In case Sangraha Vernacular Centered Design Foundation discovers any  wrong pricing in its online catalogue and the price charged to you is higher than the actual price.

No exchange will be given in the following cases:
In case of minor design and color variations. With handcrafted products there will always be some variation between products.

No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a PO Box address.

  • After 3 failed delivery attempts by the courier.

  • Package refused by recipient.

  • Products returned in a used or damaged condition.

Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.