SHIPPING POLICY

All of Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) orders are shipped door-to-door from our warehouse in Lucknow, India to your provided shipping address via domestic shipping companies. Processing the order normally takes 5 working days and then Shipping normally takes 4-6 working days. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed.

Shipping destinations offered by sangraha.org.in for delivery will be extended and updated from time to time and listed online.

We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

Our authorized courier company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. Please get back to us by email if the courier is not delivered to you in the specified time.

To calculate how much time it will take you to receive your Sangraha Karigar Atelier merchandise, please add the shipping times given below to the 5 day order processing period.


Delivery methods, times and cost

Shipping Destination: Within India

Shipping Service: Domestic shipping companies.

Dispatch times: 5-7 business days

Cost: upto INR 200/-

 

Shipping Destination: International

Shipping Service: Fedex.

Dispatch times: 6-8 business days

Cost: A single flat rate of Rs.1500/- is applied for all international orders.

Customs and international shipping

All of Sangraha Karigar Atelier orders are shipped internationally from our warehouse in Gurgaon, India to your provided shipping address via Fedex. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with Fedex to customs clear your goods for you and deliver them to your doorstep. 

If you are presented with an invoice from Fedex for import duties and taxes, you will have to pay Fedex directly at the time of delivery.

RETURN & EXCHANGE POLICY

Before you return a Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in Lucknow, resulting in each product being unique and celebrates the differences.

In spite of variables, at Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. 

Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • No returns/ refund will be made for goods purchased under discount or promotion schemes, only exchanges may be entertained conditionally.

Exchange Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • If you would like to request an exchange please write to us at contact@sangraha.org.in

  • Items which are to be exchanged need to be sent to the addresses given below within 7 days of receiving the goods. 

  • Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong color or size). Shipping charges for the replacement will not be billed to the customer.

  • The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has be paid by the customer.

  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.

For all returns, please ship to the following address:

Enduring Handcrafts Pvt Ltd
19/370, Indira Nagar,

Lucknow-226016
Contact: +91 522 4331560

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

 Exchange will be done in the following cases:

  • Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.

  • Genuine quality issues.

  • In case Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) discovers that a wrong item has been shipped to you. 

Refunds will be done in the following cases:

  • Packages lost in transit.

  • In case Enduring Handcrafts Pvt Ltd (Sangraha Karigar Atelier Brand) discovers any  wrong pricing in its online catalogue and the price charged to you is higher than the actual price.


No exchange will be given in the following cases:
In case of minor design and color variations. With handcrafted products there will always be some variation between products.

No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a PO Box address.

  • After 3 failed delivery attempts by the courier.

  • Package refused by recipient.

  • Products returned in a used or damaged condition.


Note: exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit. 

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